We regret that in the event of an aborted delivery an additional 30% of the purchase price will be charged to your account. An aborted delivery is generally caused by incorrect delivery instructions such as:

• Inaccessible doorways and/or corridors
• More steps/stairs than expected or lifts that are out of service/unavailable for use

Under the Distance Selling Regulations you have 14 working days, commencing on the day after you receive the goods, in which you can cancel your order for a full refund. You must do this in writing, fax or email, a phone call is not sufficient. You are required to return the goods to us and at your own expense. You are required to take reasonable care of the goods and return them together with any original packaging. Certain items may not be returned for a refund because these fall under the category of customised orders, for example anything made specifically to order. This includes keyed alike goods and master suited items.

Customers where possible should always use a courier company to return unwanted goods. Customers returning goods themselves should be prepared to deliver them to a 1st floor office from a local car park. For heavier items we are unable to offer assistance on the grounds of health and safety.

Businesses may be charged a 30% restocking fee on all items returned during/ after the 14 day period. Items must be returned  in orignal packaging.

If an item is received with damaged or missing parts Keytrak Lock and Safe Company require you to inform them within 48 hours of delivery so that claims can be made to the courier or product manufacturer. Do not sign for goods with the courier unless you are completely sure that all items are intact and complete. Keytrak Lock and Safe cannot guarantee that any damaged goods or missing parts reported outside this time frame can be replaced/ resolved without an additional charge.

General Delivery Notes

Any dispatch dates are given in good faith.